Frequently Asked Questions
What buyers ask before ordering from Athlete Merch, and what customers found. Click a question to see the answer.
Researching Athlete Merch
Is Athlete Merch legit?
Yes. Athlete Merch is run by YOKE Global Inc in Atlanta, Georgia. Over 100,000 custom items have already been delivered to fans across the United States. Customers on the Shop app rate it 4.72 out of 5 from 501 ratings.
Does Athlete Merch deliver orders on time?
The policy says orders ship within 10 business days, then take up to 5 business days to arrive. Of the 113 verified reviews on this site, 7 talk about delivery speed: 5 say the order came fast or on time, and 2 say it was slow or late. See the shipping guide.
What do customers say about Athlete Merch shipping times?
Most customers who mention delivery say it was fast. One wrote "Great products with fast shipping!" Two were less happy: one said "Shipping took long" and one said the order was "a day and a half late". Read all the shipping quotes.
What happens if my Athlete Merch order hasn't shipped after 10 business days?
Check the status at athletemerch.com/order-status with your order number and the last name on the order. If it still has not shipped, send a ticket through the contact form with your order number. The team replies within 24 to 48 business hours.
What do customers say about quality?
Most written reviews praise the quality. A few customers say the quality was lower than they expected. See the materials and quotes.
Orders & Shipping
How long does shipping take?
Orders ship within 10 business days, then take up to 5 business days to arrive.
How can I track my order?
Track your order at athletemerch.com/order-status with the order number from your confirmation email and the last name on the order. Once your order ships, you'll receive an email with a tracking number.
Do you ship internationally?
Currently, we only ship within the United States. We're working on expanding to international shipping soon.
Returns & Refunds
What is your return policy?
Due to the limited nature of athlete-licensed merchandise, all sales are final, so please review sizing and order details carefully before checkout. If we made the error, meaning your item arrives damaged, defective, or different from what you ordered (like receiving a small when you ordered a medium), contact us within 14 days and we will review it and, at our discretion, replace or refund it. We are not able to offer refunds for change of mind.
What if I receive a damaged or incorrect item?
Send a ticket through the contact form within 14 days with your order number and photos of the issue. This covers items that arrive damaged or defective, and orders where you received the wrong item or the wrong size from what you selected. We will review it and, at our discretion, provide a replacement or refund.
Can I cancel or change my order?
Everything is made to order, so send a ticket through the contact form as soon as possible after purchasing. Once an order enters production we cannot guarantee changes or cancellation.
Products & Sizing
How do I find my size?
Visit our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up.
Are the products true to size?
Most Athlete Merch products follow standard US sizing, but fit may vary slightly depending on the style, brand, and material. We recommend checking the size guide on each product page to find your best fit.
Athletes & Support
How do I support a specific athlete?
Shop from that athlete's store page. Buying and wearing their gear is the best way to show up for the athletes you love.
Can I request merchandise from a specific athlete?
Every athlete on Athlete Merch has their own store with a full line of custom gear, so check if they already have one. If your favorite athlete isn't here yet, tell them to sign up! Stores are free to launch and our team creates the designs.
Who can use Athlete Merch?
Athletes at every level: youth, high school, college, pro, and rec. You do not need to be famous or have a big following.
Does it cost anything?
No. Stores are free to launch. There are no order minimums and nothing to pay upfront.
I am a parent. Where can I learn more?
Our For Parents page answers what families ask before they buy. Rules for high school athletes with a store (consent, safety and eligibility) are on athletemerch.com/hs/help.